Privacy Policy
At Track Home Care, your trust is our top priority, and we are dedicated to safeguarding your personal information with the utmost care and confidentiality. This Privacy Policy explains how we collect, use, store, and share your information when you use our comprehensive home care services, including nursing, GDA services, physiotherapy, ambulance booking, baby care, homemaking, and elder care.
We collect essential personal details such as your name, contact information, address, and medical history to deliver personalized services and ensure exceptional care. This data is obtained through forms, direct communication, and interactions with our website or mobile applications. Rest assured, all information collected is used solely for service delivery, enhancing your experience, and meeting legal obligations. We do not share your data with third parties unless required by law or necessary to fulfill our commitments, such as coordinating with healthcare professionals or ambulance providers.
Our secure data storage systems employ advanced encryption protocols and firewalls to prevent unauthorized access, ensuring your information is protected. Only authorized personnel bound by strict confidentiality agreements have access to sensitive data. Additionally, our website uses cookies and similar tracking technologies to improve your experience, analyze traffic, and offer personalized content. You can manage these settings in your browser, but disabling cookies may affect website functionality.
We may use your contact details to provide service updates, special offers, or health-related information tailored to your needs. However, you can opt out of these communications anytime by contacting our support team or using the unsubscribe link in our emails. We comply with all relevant data protection laws, including the General Data Protection Regulation (GDPR) and local regulations in India, ensuring transparency and granting you the right to access, correct, or delete your personal data.
Our services are intended for individuals 18 years and older unless authorized by a parent or guardian. If we identify data collected from a minor without proper consent, we will promptly delete it. Periodically, we may update this Privacy Policy to reflect changes in practices or legal requirements, with the latest version always available on our website. Significant changes will be communicated directly to you.
By using Track Home Care services, you consent to the practices outlined in this Privacy Policy. If you have questions or concerns, our customer care team is ready to assist you promptly and transparently. We may use anonymized data for research and service improvement without compromising individual privacy. Additionally, third-party providers assisting with billing, technical support, and customer service are contractually obligated to protect your data.
You are responsible for ensuring the accuracy of the information you provide. Incorrect or outdated data may impact our ability to deliver quality care. Please note, our Privacy Policy applies solely to Track Home Care’s services and website. We encourage you to review the privacy policies of external websites linked through our platform.
Your continued use of our services indicates acceptance of any updates to this policy. If you disagree with changes, you may discontinue using our services or seek clarification. Thank you for trusting Track Home Care to provide compassionate, professional, and secure home care services focused on your well-being.